Terms of use

Last updated 28 October 2026

1. About these terms

The Crate Game is made by Pontus Höglund, Sweden ("we", "us"). By playing The Crate Game you agree to these terms and to our privacy policy. If you are not an adult where you live, ask a parent or guardian to read them with you.

2. The beta

The Crate Game is unfinished. Things will break, change or disappear while we work on it. Levels, XP, coins, items and stats may be reset at any time, for example to fix a problem or when the beta ends. During the beta nothing in The Crate Game can be bought with real money.

3. Age

Anyone can play. Players under 13 have text and voice chat switched off until a parent or guardian agrees by emailing contact@thecrategame.com, or until they turn 13. Please answer the age question honestly: it is there to protect younger players.

4. Your account

• A guest account lives in one browser. Add an email or a social sign-in under Account to keep your progress if you clear your browser or switch devices.
• Making an account asks for a gamertag and, if you are 13 or older, your first and last name, country and city. Give your real details, and correct them under Account if they change.
• One account per person. Don't share, sell or trade accounts.
• You are responsible for what happens on your account, so keep your password to yourself.
• You can delete your account at any time under Account.

5. Rules

When you play The Crate Game you must not:

• cheat: use hacks, modified game files, scripts or bots, or tamper with battles or results;
• exploit bugs on purpose (tell us about them instead, thank you!);
• harass, bully, threaten or stalk anyone, or post hate speech, sexual content or anything illegal;
• share other people's personal information, or ask players for theirs;
• spam, scam, advertise, or pretend to be someone else, including us;
• pick player names, gamertags, clan names or tags that are offensive or misleading;
• attack, overload or try to break into the game, its servers or other players' connections.

When someone breaks the rules, use Report or block next to their name in your friends, party or clan list.

6. Moderation

We read reports and may look at the chat lines attached to them. If you break the rules we may remove names or messages, reset progress that was gained unfairly, and ban your account from playing online, for a while or for good. A banned player can still play against bots. If you think a ban is wrong, email us and we will take another look.

7. What you write

Names, clan names and chat messages stay yours, but you let us store and show them to other players as the game needs, and you agree that we may remove them.

8. Coins and items

Coins, items and everything else you earn in The Crate Game are a licence to use them in the game. They are not your property, have no value in real money, cannot be exchanged for money and cannot be sold or transferred. We may change, rebalance or remove them, especially during the beta.

9. Our game

The Crate Game, its code, art, music and names belong to us. Don't copy, sell or republish the game or parts of it. You are very welcome to stream The Crate Game and to make and share videos and screenshots of it, including with ads.

10. No guarantees

The Crate Game is provided as it is, and during the beta we cannot promise that it is always online, bug free, or that progress is kept. As far as the law allows, we are not liable for lost progress, lost items or indirect losses. Nothing in these terms limits rights you have as a consumer that cannot be given up by contract.

11. Ending

You can stop playing and delete your account whenever you like. We may close accounts that break these rules, and we may end the beta or the game; we will tell players in the game before we do.

12. Changes

We may update these terms. The date at the top shows the latest version, and for big changes we will tell players in the game. If you keep playing after a change, the new terms apply.

13. Law

These terms are governed by Swedish law. If you live in the EU, you also keep the protection of the mandatory consumer laws of your own country. Let's talk first: most problems are solved fastest by emailing contact@thecrategame.com.